Return & Refund Policy
We aim to maintain transparency and customer satisfaction.
1. Return Eligibility
Returns are accepted only if:
Product is damaged during transit
Incorrect product delivered
Manufacturing defect found
Return request must be raised within 7 days of delivery.
2. Non-Returnable Items
Used products
Customized or special-order items
Industrial consumables (unless defective)
3. Return Procedure
Email us with order details
Attach product images
Wait for return authorization confirmation
Returns without prior approval will not be accepted.
4. Refund Process
Refunds will be processed within 7–10 working days after product inspection.
Amount will be credited to the original payment method.
5. Order Cancellation
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not permitted.
TERMS & CONDITIONS
Ecron Terms & Conditions
By accessing and using the Ecron website, you agree to the following terms:
1. Website Usage
Users agree to use the website only for lawful purposes.
Any misuse may result in legal action.
2. Product Information
While we strive for accuracy, Ecron does not guarantee that:
Product descriptions
Pricing
Specifications
are completely error-free. Prices may change without notice.
3. RFQ Orders
Submission of a Request for Quote does not confirm order acceptance.
Final pricing and availability will be confirmed by Ecron’s sales team.
4. Payments
All payments must be made through authorized payment gateways.
Ecron reserves the right to cancel suspicious or fraudulent transactions.
5. Intellectual Property
All website content including:
Logo
Images
Product data
Text content
is the property of Ecron and may not be copied or reused without written permission.
6. Limitation of Liability
Ecron shall not be liable for:
Indirect or incidental damages
Business losses
Website downtime caused by third-party services
7. Governing Law
These terms are governed by the laws of India.
Any disputes shall be subject to jurisdiction of the appropriate Indian courts.